Reputation management
Turn happy customers into your best salespeople
The customer who just said "thank you" will leave a review if asked at the right moment. Louma asks automatically — after the appointment, the delivery or the closed deal — and shows you what comes back.
Daniel Reyes
Source: Google Ads · "dental implants near me" · Owner: Sarah M.Timeline all channels
Why it matters
Reviews are asked for inconsistently, so they arrive inconsistently
Most businesses ask for reviews when someone remembers. The result: few reviews, mostly from unhappy customers who didn't need prompting.
Because Louma knows when a job finished or a deal closed, it can ask every satisfied customer at the moment they're most likely to say yes.
Reviews from the wrong people Complaints show up; compliments don't.
Manual asking Staff forget, or feel awkward.
No monitoring A bad review sits unanswered for weeks.
Reviews disconnected from the CRM No idea which salesperson's customers review most.
How Louma handles it
Review requests as an automation step
Reputation is connected to the same customer data as everything else in Louma.
Automated review requests
Triggered by an appointment outcome, a won deal or a completed job, sent by SMS, WhatsApp or email with a direct link.
Timing and targeting
Ask the right customers at the right time; skip open disputes and recent complaints.
Review monitoring
New reviews from connected platforms appear in Louma for response and tracking.
Feedback capture
Optional feedback step before the public review link so issues reach you first.
Reporting
Requests sent, reviews received and ratings over time, with the salesperson or location that generated them.
Part of the workflow
Review requests sit in the same automations as reminders and follow-ups — no separate tool.
What's included
What reputation management includes
Included in every membership; request workflows are configured during implementation.
- Automated review requests
- SMS, WhatsApp & email requests
- Trigger-based timing
- Review monitoring
- Feedback collection
- Review response tracking
- Reporting by salesperson & location
- Integration with review platforms where supported
Who it's for
For businesses where reviews drive enquiries
Clinics, home services, dealerships, salons, schools and local professional services — anywhere prospects check reviews before they call. Reviews feed the top of the same funnel Louma manages.
Connected to the rest of Louma
Review requests are automation actions triggered by pipeline and calendar events, sent through the unified inbox channels, and reported alongside sales metrics.
In practice
The right ask at the right moment
- Appointment outcome recorded as Completed — treatment done.
- Two hours later: a WhatsApp thanks the customer and asks for a quick rating.
- Positive rating → direct link to leave a public review.
- Anything less → a feedback form goes to the manager, not the public.
- Monthly report: reviews received by clinic location and practitioner.
Common questions
Can Louma ask for reviews automatically?
Yes. Review requests are triggered by events such as a completed appointment or a won deal and sent by SMS, WhatsApp or email.
Can I see new reviews inside Louma?
Yes, for connected review platforms, so you can respond and track ratings over time.
Can I filter out unhappy customers?
You can add a feedback step before the public link so issues reach you privately. Requests should still be sent fairly and in line with each review platform's rules.
See how Louma would work for your business
Book a 30-minute demo. We'll walk through your lead sources, your sales process and exactly what Louma would automate for you.